Frequently Asked Questions – FAQs

Appointment Booking and Scheduling FAQs (10)

Do you do deep tissue massage?

Yes! All of our massage therapists are well trained in deep tissue massage.

Do you do couples massages?

Yes, we have simultaneous appointments available in adjacent rooms. If you cannot find the appointment times you are looking for online, please call us at 541-490-1444, and we will do our best to accommodate you.

I don’t have a credit or debit card. How can I hold my reservation?

If you have a gift certificate, you may hold your reservation by entering your gift certificate number.

If you have neither a credit or debit card nor a gift certificate, please call and we may be able to waive this booking requirement for you.

I don’t know what kind of massage to request?

There is no need to decide right now which type of massage you’d like. When booking online, choose the ‘Customized Massage’ option

We offer a number of massage therapy modalities such as deep tissue, sports massage, Swedish, prenatal, reflexology, and Craniosacral therapy among others. When you come in for your scheduled appointment your massage therapist will do a thorough health intake assessment. At that time you can discuss the massage therapy options with your massage therapist and decide which massage modality or combination will be the best fit for you.

Note: The services we do need advance notice for are Craniosacral therapy, Thai massage (offered by Eli) and Shiatsu, (offered by Eli and Eric).

What duration massage appointment should I get?

We offer 30, 60, or 90 minute appointments.

The standard treatment length is 60 minutes. This allows time to focus on a specific problem area, as well as for some work on the rest of your body.

A 90 minute session is ideal for focusing on multiple problem areas, or for a very thorough full body treatment.

A 30 minute session is great for a spot treatment of one problem area. This session length is not long enough for a full body treatment.

What is the earliest / latest appointment time you offer?

The earliest appointment start time is 8:30 AM. The latest appointment starts at 9:30 PM.

If you need an appointment outside of these hours, please call us at 541.490.1444 and we may be able to accommodate your schedule.

I want a female/male massage therapist.

At the time of booking, you may select a female or male massage therapist.

How do I schedule a massage appointment?

You can check our massage appointment availability and schedule your massage by using our online booking system (optimized for Google Chrome). You can also call us at 541.490.1444 and we will be happy to answer any questions and book your massage appointment for you.

How do I purchase a package deal or series of appointments for a discounted rate?

To purchase a package of massage appointments at a discount rate you can buy online, call 541-490-1444 or visit our office to purchase.

To purchase online, go to our online booking page, click ‘Shop Online’, then click ‘Buy Series’, select the package you’d like and then complete the checkout process.

Visit our Specials page for more information about all of our packages and series discounts.

Does each of your massage therapists offer all of the services I see on your website?

All of our massage therapists are trained in deep tissue, Swedish, and prenatal massage. Shiatsu is offered by Eric only, and craniosacral is offered by Abby or Jenny.

How to find us FAQs (2)

Help, I’m lost and I can’t find your office!

View our location on the map.

We are located in downtown Hood River at 104 5th St, on the corner of 5th St. and Cascade Ave. on the second floor of the Cascade Acupuncture and Wellness building above Knead Bakery.

To find our office from either the lobby or the rear entrance of the building, go up the stairs and proceed to the north end of the hall.

Our building is:

    • just North of Kin Restaurant.
    • behind (to the east of) Sixth St Bistro and Dr Voigt’s office.
    • kitty corner to the Pro-Motion Wetsuit/Patagonia Store (which is next to the Post Office).
    • Across the street (Cascade Avenue) from Windemere Real Estate.
    • one block South of the Full Sail Brewery.
    • a free customer parking lot is located on the west side of the building for your convenience.

Help, I’m outside the building for my appointment, and the door is locked!

Occasionally the building door is accidentally locked by other building tenants in the late evening or on weekends. Please call 541.490.1444 right away so that we can alert your massage therapist to let you in!

About Your Appointment FAQs (5)

How long before my scheduled massage appointment time should I arrive?

If you are a new client, please arrive at our office ten (10) minutes prior to your appointment time in order to complete the intake forms and discuss your massage needs and prepare for the massage.

If you are an existing client, please arrive at our office five (5) minutes prior to your appointment time to allow us to discuss your massage needs for the day and prepare for the massage.

What should I wear during my massage treatment?

You should undress to your comfort level. You will be draped appropriately with a sheet for the entire session. Some clients choose to undress completely, and some choose to leave their underwear, boxer shorts, or other clothing on.

What happens during my massage therapy appointment?

When you arrive at our building you may wait in the first floor waiting area and we will meet you there a few minutes before your appointment time or you may also choose to proceed directly to our massage studio on the second floor. If the studio door is closed when you arrive, there is another session still in progress. Please return to the first floor waiting area and the massage therapist will meet you there once it is time for your appointment.

If it is your first time at Holistic massage of Hood River, you will be asked to complete a confidential client intake form. This takes approximately 5-10 minutes and provides the personal information necessary to determine the style of massage and treatment most appropriate for you. Please do not hesitate to ask questions if you are unsure about anything or have any concerns. For example, if you prefer a lighter or deeper massage, make that preference known. Although the massage therapist will discover your tight and sore areas during the course of the massage and will prioritize the time spent on these areas, telling your therapist about these problem areas now lets them prepare in advance.

Once you have completed the intake forms and discussed the massage treatment, the massage therapist will leave the room for a few minutes to give you privacy to undress to your comfort level. You will get on the massage table and underneath the sheet with your head at the end of the table which has the face rest, a cushioned doughnut-shaped device extending from the head of the table. Your massage therapist will knock on the door and ask if you are ready before re-entering the room.

The therapist will advise you whether to begin the massage lying on your stomach or on your back. If you begin on your stomach, place your head on the face rest. This allows you to be face down, while keeping your shoulder and neck muscles relaxed so you receive the most benefit from the massage. The massage table is heated, so please advise the therapist if you are too hot or cold during the massage and the temperature can be adjusted accordingly.

During your massage the therapist will only uncover the part of your body being worked on to ensure your modesty is respected at all times. If you have any questions or concerns during the massage session, please let the therapist know.

Once your massage therapy session is complete, your therapist will leave the room, allowing you a few minutes to relax and get dressed. Once you are dressed, you may open the door and the therapist will re-enter the room.

Filtered water is available in the massage room. We recommend that you drink plenty of water after your massage to flush out any minerals that were released and to rehydrate your muscles.

What should I do during my massage session?

During your massage, make yourself comfortable. Some people prefer to close their eyes and relax, others prefer to talk. This is entirely up to you. The massage therapist will either tell you what is needed or gently move you (such as lifting your arm) as required through the session. Please let the massage therapist know if there is anything we can do to make you more comfortable.

At any time during the massage please let your massage therapist know if, for example:

  • the room is too hot or too cold
  • you experience pain
  • you would like deeper or lighter pressure
  • you have any questions related to the massage
  • you prefer different music or the volume adjusted
  • there’s anything you forgot to mention during the consultation

Is it appropriate to tip my massage therapist?

Whether to leave a tip for your massage therapist at Holistic Massage of Hood River is completely optional. Some clients choose to tip their massage therapist and others do not. While certainly not expected, tips are always appreciated.

Appointment Cancellation FAQs (3)

What is Holistic Massage of Hood River’s cancellation policy?

There is no cancellation fee for an appointment cancelled at least 24 hours in advance of the scheduled appointment time.

Should you miss your appointment or cancel it within 24 hours of the scheduled appointment time, you will be charged the full rate for your selected service.

Please call as soon as possible if your scheduled appointment is within 24 hours and you realize you will be unable to keep it. If we are able to book your scheduled appointment time with another client, you will not be charged the cancellation fee. If we are unable to fill this time slot, then you will be charged full rate for your selected service.

The cancellation fee may be waived in the case of an emergency.

I’m sick, and my appointment is less than 24 hours away. Should I cancel or still come in for my appointment?

If you are feeling ill the night before your scheduled appointment and you are uncertain if you will be able to keep your appointment, please cancel your appointment by calling 541.490.1444 or logging in to your profile online. As soon as you notify us, we will begin trying to fill your scheduled appointment time with a client on the waiting list. The sooner we know that you will be unable to make your appointment, the more likely it is that we will be able to find a client for that time. We do our best to fill up last minute cancellations as we understand that nobody wants to be charged for a session they did not receive, but unfortunately it is not always possible. If we are unable to book another client in to your scheduled appointment time a late cancellation fee will be applied.

If you wake up with a fever, flu, or major cold on the day of your appointment, please contact us by phone at 541.490.1444 or cancel your appointment online right away, as massage is contra-indicated for these situations. Your body is working hard to fight your illness and massage therapy may put an additional strain on your system. We will do our best to book a client on the wait list for your cancelled appointment, but if we are unable to do so a late cancellation fee may be applied.

I have to cancel my appointment that is less than 24 hours away.

Please call us at 541.490.1444 right away! The more notice we have to fill your cancelled appointment time, the more likely it is that we will be able to schedule another client in that time slot and defer your late cancellation fee. We do our best to fill last minute cancellations from our waiting list, but sometimes that is not possible and we will have to charge you the late cancellation fee.

Massage Information FAQs (10)

What does ‘holistic massage’ mean?

The term ‘holistic’ comes from the Greek word ‘holos’ meaning whole.

The philosophy of holistic massage is to approach each person as a whole, taking into consideration a person’s complete physical, mental, emotional and spiritual health. The goal is to restore balance within the body.

A holistic philosophy considers everything to be interconnected, including a persons’ physical body, along with their mental, emotional and spiritual health.

This means that if a person is experiencing neck pain, it may be the result of physical issues elsewhere in the body, tight back muscles or overused forearm muscles for example. Or it could be a result of mental or emotional stress due to a person or situation in one’s life that is literally “a pain in the neck!” Another example could be a person experiencing low back pain. This could be the result of tight hamstrings, or of emotional or mental stress due to a feeling of carrying a heavy load or burden in life.

These examples can also be taken to a deeper level of spiritual or energetic balance. Imbalances in the chakras, or energetic centers in the body, can be associated with physical pain. For example, neck pain can be associated with an imbalance in the throat (fifth) chakra, which is connected to communicating and expressing oneself clearly. Or, low back pain can be associated with an imbalance in the root (first) chakra, which is connected to feelings of belonging, security, and survival needs. Read more about chakras here.

What is aromatherapy?

Aromatic essential oils are known to promote physical and psychological well-being. For example, lavender has a balancing and calming effect, chamomile can be helpful for relieving seasonal allergy symptoms, and sandalwood soothes stress, anxiety, and can help alleviate insomnia.

When adding aromatherapy to a massage, you have the option to have the essential oils of your choice added to the massage lotion or oil you choose, and applied to part or all of your body. Or you may opt to have the oils placed in a location for you to inhale throughout your session. Aromatherapy adds another dimension to your massage, engaging more of your senses.

Add aromatherapy to any treatment for $5.

What is hot stone massage?

Warmed stones may either be directly placed on your body-along the spine, in the palms of hands, or on the soles of feet, or used as massage tools to warm and relax your muscles. The effects of this massage are long lasting and will leave you with a deep sensation of relaxation and well being.

Heated stones have been used for centuries in various healing ways. Stones, coming from the earth, inherently offer grounding and centering. The hot stones we use were collected along both the Oregon and Nova Scotia Coasts.

Add hot stone treatment to any service for $10.

What is CranioSacral Therapy?

This treatment involves a very light touch and works to restore balance to the craniosacral system in the body. More details can be found here.

This service is currently offered only by our massage therapist Jenny Harvey-Smith.

I’m pregnant. Can I still get a massage?

Yes! All of our massage therapists are trained in prenatal massage. You will be positioned on your side with lots of pillows for support and comfort.

How old do you have to be to get a massage? Can kids or elderly people get massages?

Massage is appropriate for people of all ages!

When working with elderly clients assistance is provided getting on and off the massage table if necessary and special care is taken to be gentle and attend to your individual needs.

Kids, especially the active ones we have in the Gorge, benefit from massage therapy just like Mom and Dad! In fact, we frequently work with child athletes. Children experiencing growing pains, such as the pain associated with Osgood Schlotter disease (knee pain associated with growth spurts in adolescents), benefit from regular massage as well.

Infants and babies can benefit from Craniosacral Therapy. More information can be found here .

Please call us at 541.490.1444 for more information.

I have a terrible headache. Is that something massage can help with?

Absolutely! There are many different types and causes of headaches. Massage is very effective in alleviating many of these. Additionally, we can also incorporate aromatherapy using essential oils known to help alleviate headaches and migraines into your massage, such as frankincense, peppermint, chamomile, and wintergreen.

What are the health benefits of massage?

Massage provides feedback about your body so you can make lifestyle adjustments. It also lets you take time for yourself. Clients often find that their muscles were tighter and more tender than they realized. We can help you learn how to listen to your body and determine which areas need work. There are many benefits to massage, both physical and emotional.

Massage therapy is beneficial for many health conditions, including:

• Low back pain
• Chronic sports injuries
• Arthritis
• Fatigue
• High blood pressure
• Diabetes
• Osteoarthritis
• Fibromyalgia
• Pain or tingling in arms or legs
• Headaches
• Insomnia
• Edema

Regular massage can help boost immunity, improve sleep, assist injury rehabilitation, increase mobility, and ease the side effects of cancer treatment. Massage can also help manage depression, as well as relieve symptoms of conditions that are aggravated by anxiety, such as asthma or insomnia.

Perhaps just as important, massage also helps relieve the stress and tension caused by our busy lives that can lead to disease and illness. Reducing stress gives you more energy, improves your outlook on life, and in the process reduces your likelihood of injury and illness.

How often should I receive a massage?

At least one massage session a month is recommended for stress prevention and physical maintenance. More frequent massage sessions may be needed during stressful periods or to treat chronic tightness.

When treating an acute injury, multiple massage sessions each week may help speed the recovery process and prevent scar tissue buildup.

Please contact us at 541.490.1444 and we will be happy to create a customized treatment plan for you.

Are there any reasons why I should not get a massage?

There are some conditions during which you should not get a massage. If you have any of the following conditions, you should not receive a massage:

•Blood clots
•Bleeding
•Fever
•Fracture
•Heart disease
•Infectious disease
•Kidney or liver disease
•Pre-eclampsia/eclampsia
•Pregnancy-induced diabetes
•Severe cold/flu
•Some sores
•Systemic infections
•Toxemia

These guidelines protect both the patient and the therapist. If you are unsure if a condition prohibits you from getting a massage, please contact us before your appointment.

Massage Rewards Program FAQs (3)

How do I enroll in the Massage Rewards Program?

All clients of Holistic Massage of Hood River are automatically enrolled in the Massage Rewards Program.

How do I use my Massage Reward Points?

Every 500 Massage Reward Points you earn is converted to $5 Massage Rewards Dollars which you can redeemed towards the purchase of massage services or gift certificates. When you purchase your massage or gift certificate let us know that you’d like to redeem your Massage Rewards Dollars and we will apply them to the purchase price.

How can I check to see how many Massage Reward Points I have?

You can check your balance anytime by logging in to your Holistic Massage of Hood River customer account.

Auto Accident and Health Insurance FAQs (11)

Does health insurance cover massage therapy?

Some health insurance policies do cover massage therapy. Holistic Massage of Hood River is a preferred provider for many plan providers, including:

    • Aetna
    • American Specialty Health
    • Providence PPO
    • CIGNA
    • CoreSource
    • Optum Health
    • PacificCare
    • PacificSource Health Plan
    • Premera Blue Cross
    • Providence PPO
    • Regence Blue Cross Blue Shield
    • The CHP Group
    • WA County Insurance Pool
    • and many more!

NOTE: We are currently not accepting Health Net insurance.

Can you look over my specific insurance plan and let me know if my policy covers massage therapy?

Yes, we would be happy to call your insurance to check your benefits. Please provide us with the following information from your insurance card:

• Your full name and date of birth
• Your insurance company and plan name
• Your subscriber ID
• The group number and employer name (if your policy is through an employer)
• Customer service phone number from the back of the card

You may either email this information to or call 541-490-1444.

Will my auto Insurance cover massage therapy if I have been injured in an accident?

Most auto insurance policies will cover the cost of massage therapy if you have been injured in an auto accident. Holistic Massage of Hood River will bill any auto insurance company and generally there is no co-payment required of the patient. Usually, a doctor’s referral is required. Please call 541.490.1444 for more information.

Is massage therapy covered by Worker’s Compensation?

If you have been injured on the job, some Worker’s Compensation Insurance Plans will cover massage therapy. Please call us at 541.490.1444 for more information.

I have Cigna Insurance and work for Wasco County. Is massage covered?

Yes, most Wasco County employees with Cigna Insurance have policies that will cover a portion of massage therapy. There is generally a $25 co-pay.

Please call us at 541.490.1444 with your insurance information to confirm your massage therapy coverage benefit.

I have CoreSource Insurance and work for Mid-Columbia Medical Center in The Dalles. Is massage covered?

Yes, most full time employees of Mid-Columbia Medical Center with CoreSource Insurance have policies that will cover a portion of massage therapy. Generally a percentage of a 60-minute massage session is covered.

Please call us at 541.490.1444 with your insurance information to confirm your massage therapy coverage benefit.

I have PacificSource Insurance and work for Hood River County. Is massage covered?

Yes, most PacificSource policies under Hood River County cover 60-minute massage therapy visits. The co-pay is usually $25.
Please call us at 541.490.1444 with your insurance information to confirm your massage therapy coverage benefit.

I work for Insitu and I have Premera Blue Cross Insurance. Is massage covered?

If you are an Insitu employee, your Premera health insurance policy most likely covers a portion your massage therapy visit. Please call us at 541.490.1444 with your insurance information and we will confirm your insurance policy’s massage benefits.

If you are an Insitu contractor, your health insurance provider and plan will vary. Many contractors have Regence Blue Cross Blue Shield of Washington Insurance, which does cover massage therapy after a deductible has been met. These plans do not require a patient referral; however, they do require a pre-authorization request of your insurance company. Please call us at 541.490.1444 with your insurance information and we will confirm your insurance policy’s massage benefits.

I have Providence Insurance and work for a school district in Klickitat County, Stevenson, or Cascade Locks. Is massage covered?

Yes, if you are a school district employee with Providence Insurance and have opted for the alternative care upgrade, your policy most likely covers massage therapy. There is generally a $250 deductible, and a 10% co-pay once the deductible has been met. This policy generally covers up to thirty 60-minute appointments per calendar year.

Please call us at 541.490.1444 with your insurance information to confirm your massage therapy coverage benefit.

I have Providence Insurance and work for the school district in Hood River, or Providence Hood River Hospital. Is massage covered?

Unfortunately, most policies for employees of Providence Hood River Hospital and Hood River School District do not cover massage therapy.

Please call us at 541.490.1444 with your insurance information to confirm your massage therapy coverage benefit.

My spouse or parent works for an employer whose health plan covers massage and I am covered through his/her plan. Will my massage be covered?

Yes, most likely. Please call us at 541.490.1444 with your insurance information to confirm your massage therapy coverage benefit.

Gift Certificate FAQs (5)

How do I purchase a gift certificate?

We make it easy for you to buy a massage gift certificate!

You can purchase massage gift certificates instantly online. You may also email us at info@massagehoodriver.com or call 541-490-1444 and we will be happy to help you purchase a gift certificate.

If you would like to purchase your massage gift certificate at our studio in downtown Hood River, Oregon please be sure to call 541-490-1444 or email before you arrive so that we can have the gift certificate ready and waiting for you, just in case we are in session with other clients when you drop by.

Please see our Gift Certificate Page page for details.

Can I add extra time or an add-on service to my massage gift certificate?

Sure! Let us know what services or how much time you would like to add when you make your appointment and you will only be charged for the cost difference.

Help! I’ve lost my massage gift certificate card.

Lost your gift card? No problem! We keep a record of massage gift certificate purchases, so if you lose your paper copy we can look it up for you.

When does my massage gift certificate expire?

All gift certificates are valid for 12 months from purchase date and are transferable. Gift certificates are valid for the service/dollar amount listed on the gift certificate until the expiration date, and then after the expiration, they are still valid, but just for the dollar amount actually paid for the gift certificate (in case the gift certificate was bought on a special limited time promotion or our rates have increased).

My gift certificate expired. Can I still use it?

We want you to be able to receive your massage gift! Gift certificates are valid for the service/dollar amount listed on the gift certificate until the expiration date, and then after the expiration, they are still valid, but just for the dollar amount actually paid for the gift certificate (in case the gift certificate was bought on a special limited time promotion or our rates have increased). Please call us at 541.490.1444 for details.

If you have a question which does not appear in our FAQs, please call us at 541.490.1444 or email your question to info@massagehoodriver.com and we will be happy to assist you.